The Ruby Red Experience

Begin with a complimentary consultation to discuss your travel vision, dates, and budget.

Receive a customized itinerary and quote within 48 hours of your consultation.

A deposit is required to secure your booking — amount varies by supplier and destination.

Final payment is due 60–90 days prior to departure, depending on the supplier's policy.

We accept Visa, Mastercard, Amex, Discover, PayPal, Zelle, Apple Pay, and bank transfer.

All cancellations must be submitted in writing via email to your assigned agent.

Cancellations made 90+ days before departure may be eligible for a full or partial refund, subject to supplier terms.

Cancellations within 60 days of departure are generally non-refundable unless travel insurance is in place.

Ruby Red Travel service fees are non-refundable once planning has commenced.

We strongly recommend travel insurance to protect your investment against unforeseen circumstances.

Travel insurance is strongly recommended for all bookings and required for group travel.

We partner with trusted providers to offer comprehensive coverage options.

Coverage should include trip cancellation, medical emergencies, and evacuation.

Insurance must be purchased within 14 days of your initial deposit to qualify for pre-existing condition coverage.

Your agent will provide insurance options and assist with enrollment during the booking process.

All inquiries are responded to within one business day, Monday through Friday.

Saturday hours are 1pm–5pm EST; Sunday availability is by appointment for active clients.

Your dedicated agent is your primary point of contact throughout the planning process.

Urgent matters during travel should be directed to your agent's direct cell number.

We use email as our primary communication channel; all agreements are confirmed in writing.

A valid passport is required for all international travel; ensure yours is valid for at least 6 months beyond your return date.

Some destinations require visas — your agent will advise on requirements specific to your itinerary.

Travel documents, e-tickets, and itineraries are delivered digitally 7–10 days before departure.

We recommend keeping both digital and printed copies of all travel documents.

Notify your agent immediately if your passport is lost, stolen, or set to expire before your trip.

Group bookings require a minimum of 8 travelers to qualify for group pricing and amenities.

A group coordinator is designated to serve as the primary liaison between the group and Ruby Red.

Individual deposits are required from each traveler to secure their spot in the group.

Group itineraries are finalized 90 days prior to departure; changes after this date may incur fees.

Travel insurance is mandatory for all group travel bookings.

You will receive a booking confirmation and receipt within 24 hours of your deposit.

Your agent will provide a detailed planning timeline with key milestones and deadlines.

We conduct a pre-departure call 2 weeks before your trip to review all details.

A post-trip follow-up is scheduled to gather feedback and begin planning your next adventure.

Ruby Red clients receive priority access to exclusive deals, group trips, and new destination launches.

Event planning begins with a detailed discovery session to understand your vision, guest count, and budget.

We provide vendor recommendations, venue sourcing, and full coordination services.

A signed event agreement and planning deposit are required to begin the formal planning process.

Regular check-ins are scheduled throughout the planning timeline to keep everything on track.

On-site coordination is available for destination events and milestone celebrations.